Bild 1 von 1
Galerie
Bild 1 von 1
Ähnlichen Artikel verkaufen?
Discovering Soul of Service Neun Fahrer nachhaltiges Geschäft Leonard Berry HC
US $8,95
Ca.CHF 7,23
Artikelzustand:
Neu
Neues, ungelesenes, ungebrauchtes Buch in makellosem Zustand ohne fehlende oder beschädigte Seiten. Genauere Einzelheiten entnehmen Sie bitte dem Angebot des Verkäufers.
- Sofort-KaufenDiscovering Soul of Service Neun Fahrer nachhaltiges Geschäft Leonard Berry HC
Oops! Looks like we're having trouble connecting to our server.
Refresh your browser window to try again.
Versand:
Kostenlos USPS Media MailTM.
Standort: Akron, Ohio, USA
Lieferung:
Lieferung zwischen Sa, 9. Aug und Fr, 15. Aug nach 94104 bei heutigem Zahlungseingang
Rücknahme:
Keine Rücknahme.
Zahlungen:
Sicher einkaufen
Der Verkäufer ist für dieses Angebot verantwortlich.
eBay-Artikelnr.:143620299881
Artikelmerkmale
- Artikelzustand
- ISBN
- 9780684845111
Über dieses Produkt
Product Identifiers
Publisher
Free Press
ISBN-10
0684845113
ISBN-13
9780684845111
eBay Product ID (ePID)
1084166
Product Key Features
Book Title
Discovering the Soul of Service : the Nine Drivers of Sustainable Business Success
Number of Pages
288 Pages
Language
English
Topic
Marketing / General, Customer Relations, Management
Publication Year
1999
Illustrator
Yes
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
1 in
Item Weight
16.5 Oz
Item Length
9.2 in
Item Width
6.1 in
Additional Product Features
Intended Audience
Trade
LCCN
98-037393
Reviews
Tom Peters author ofThe Circle of InnovationWaiting for the "masterwork" on service? Wait no longer. Leonard Berry'sDiscovering the Soul of Serviceis it! A brilliant book, eminently compelling case studies from Charles Schwab to Midwest Express. It doesn't get better than this., Robert L. TillmanChairman, President, and Chief Executive Officer, Lowe's Companies, Inc.Captures the essence of what is required to sustain success in a labor-intensive service business. An outstanding book., Garrett H. JamisonPresident and Chief Executive Officer, Banc One Investment Management GroupA treasure for anyone truly serious about sustaining a service culture., Tom Petersauthor of The Circle of Innovation Waiting for the "masterwork" on service? Wait no longer. Leonard Berry's Discovering the Soul of Service is it! A brilliant book, eminently compelling case studies from Charles Schwab to Midwest Express. It doesn't get better than this., Garrett H. Jamison President and Chief Executive Officer, Banc One Investment Management Group A treasure for anyone truly serious about sustaining a service culture., Robert L. Tillman Chairman, President, and Chief Executive Officer, Lowe's Companies, Inc. Captures the essence of what is required to sustain success in a labor-intensive service business. An outstanding book., David GlassPresident and Chief Executive Officer, Wal-Mart Stores, Inc.A blueprint that will work for anyone wanting to sustain successful service. A must for anyone interested in service businesses., Jerry RichardsonOwner/Founder, Carolina PanthersA world-class resource on leadership values and the human side of business., Tom Peters author of The Circle of Innovation Waiting for the "masterwork" on service? Wait no longer. Leonard Berry's Discovering the Soul of Service is it! A brilliant book, eminently compelling case studies from Charles Schwab to Midwest Express. It doesn't get better than this., David Glass President and Chief Executive Officer, Wal-Mart Stores, Inc. A blueprint that will work for anyone wanting to sustain successful service. A must for anyone interested in service businesses., Jerry Richardson Owner/Founder, Carolina Panthers A world-class resource on leadership values and the human side of business.
Dewey Edition
21
Dewey Decimal
658.812
Table Of Content
CONTENTS Acknowledgments Author's Note Sustaining Success in Service Companies Success-Sustaining Values Leading with Values Strategic Focus Executional Excellence Control of Destiny Trust-Based Relationships Investment in Employee Success Acting Small Brand Cultivation Generosity Lessons from World-Class Service Companies Notes Interviewees and Other Contributors Index
Synopsis
Leonard L. Berry provides a far-reaching work that is the best guide yet on how to sustain excellence in any organisation., This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success. In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets -- values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company. Berry's comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul of Service is essential reading for managers everywhere.
LC Classification Number
HF5415.5.B478 1999
Artikelbeschreibung des Verkäufers
Info zu diesem Verkäufer
Bargain Basement Bonanza
95,1% positive Bewertungen•9.9 Tsd. Artikel verkauft
Angemeldet als privater VerkäuferDaher finden verbraucherschützende Vorschriften, die sich aus dem EU-Verbraucherrecht ergeben, keine Anwendung. Der eBay-Käuferschutz gilt dennoch für die meisten Käufe.
Verkäuferbewertungen (3'388)
- 3***r (191)- Bewertung vom Käufer.Letzter MonatBestätigter KaufWow fast shipping
- n***e (163)- Bewertung vom Käufer.Letzter MonatBestätigter KaufThis huge ceramic baking pan arrived in one piece, packaged great. Product as described, and good value. Great seller. Thanks!
- t***l (466)- Bewertung vom Käufer.Letzter MonatBestätigter KaufA wonderful birthday gift for my wife. She formerly owned the same product. It unfortunately had an accident. My wife came home and that missing object was the first thing she noticed. LOL. Thank you so much! Fast shipping positive communication. Will shop again!
Noch mehr entdecken:
- Mary-Berry-Sachbuch Bücher,
- Steve Berry Belletristik-Bücher,
- Steve-Berry-Taschenbuch-Belletristik - Bücher,
- Elmore Leonard Belletristik-Bücher,
- Elmore-Leonard-Taschenbuch-Belletristik - Bücher,
- Mary-Berry-Gebundene-Ausgabe - Kochbücher-Sachbuch Bücher übers Kochen,
- Deutsche Bücher Shades-of-Grey-Belletristik,
- Erwachsene Masters of the Universe Hörbücher und Hörspiele,
- Masters of the Universe Buchreihe Hörbücher und Hörspiele mit Kinder- & Jugendliteratur,
- Hörbücher und Hörspiele Masters of the Universe Buchreihe Deutsche Kassette
Bargain Basement Bonanza
95,1% positive Bewertungen•9.9 Tsd. Artikel verkauft
Angemeldet als privater VerkäuferDaher finden verbraucherschützende Vorschriften, die sich aus dem EU-Verbraucherrecht ergeben, keine Anwendung. Der eBay-Käuferschutz gilt dennoch für die meisten Käufe.
Verkäuferbewertungen (3'388)
- 3***r (191)- Bewertung vom Käufer.Letzter MonatBestätigter KaufWow fast shipping
- n***e (163)- Bewertung vom Käufer.Letzter MonatBestätigter KaufThis huge ceramic baking pan arrived in one piece, packaged great. Product as described, and good value. Great seller. Thanks!
- t***l (466)- Bewertung vom Käufer.Letzter MonatBestätigter KaufA wonderful birthday gift for my wife. She formerly owned the same product. It unfortunately had an accident. My wife came home and that missing object was the first thing she noticed. LOL. Thank you so much! Fast shipping positive communication. Will shop again!