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IT Service Management in SAP Solution Manager von Nathan Williams

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Artikelmerkmale

Artikelzustand
Sehr gut: Buch, das nicht neu aussieht und gelesen wurde, sich aber in einem hervorragenden Zustand ...
Brand
SAP Press
EAN
9781592294404
ISBN
9781592294404
Book Title
Service
UPC
9781592294404
MPN
N/A
Genre
Management
Topic
IT

Über dieses Produkt

Product Identifiers

Publisher
Rheinwerk Publishing Inc.
ISBN-10
1592294405
ISBN-13
9781592294404
eBay Product ID (ePID)
143907551

Product Key Features

Number of Pages
903 Pages
Publication Name
Itsm and Charm in Sap Solution Manager
Language
English
Publication Year
2013
Subject
General
Features
New Edition
Type
Textbook
Subject Area
Computers
Author
Nathan Williams
Format
Hardcover

Dimensions

Item Height
2.3 in
Item Length
9 in
Item Width
6.9 in

Additional Product Features

Intended Audience
Scholarly & Professional
Illustrated
Yes
Edition Description
New Edition
Synopsis
Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that--and this book provides everything you need to know to take advantage of it! You'll find both the background and the configuration steps you need to have the major service functionalities up and sailing smoothly in no time. 1. Comprehensive Introduction Learn about the principles of ITSM, and see how you can integrate them holistically into Application Lifecycle Management and SAP Solution Manager. 2. Major Tools in IT Service Management Obtain the background information you need on AIM and ChaRM, understand Incident and Problem Management, learn how to work with requests for change, and much more. 3. Configuration Steps Find explicit, functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system. 4. Reporting and Analytics Understand how to use key KPI-based reporting features and dashboards to monitor progress and status. 5. SAP Solution Manager 7.0 vs. 7.1 Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also, overcome potential trip-ups, and find recommendations and best practices when upgrading. Highlights Include: Application Incident Management (AIM) Change Request Management (ChaRM) SAP CRM Web UI Application Lifecycle Management integration Roles and responsibilities End-to-end setup activities Approval management procedures Transport Management System SAP and non-SAP changes Deltas between 7.0 and 7.1 Reporting and analytics Core and extended ITSM features, • Understand how to process all of your service, problem, and change requests• Get step-by-step configuration instructions for ChaRM and Application Incident Management (the new Service Desk)• Find practical advice and best practices• Up to date for release 7.1Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that-and this book provides everything you need to know to take advantage of it! You'll find both the background and the configuration steps you need to have the major service functionalities up and sailing smoothly in no time.Comprehensive IntroductionLearn about the principles of ITSM, and see how you can integrate them holistically into Application Lifecycle Management and SAP Solution Manager.Major Tools in IT Service ManagementObtain the background information you need on AIM and ChaRM, understand Incident and Problem Management, learn how to work with requests for change, and much more.Configuration StepsFind explicit, functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system.Reporting and AnalyticsUnderstand how to use key KPI-based reporting features and dashboards to monitor progress and status.SAP Solution Manager 7.0 vs. 7.1Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also, overcome potential trip-ups, and find recommendations and best practices when upgrading.Highlights Include• Application Incident Management (AIM)• Change Request Management (ChaRM)• SAP CRM Web UI• Application Lifecycle Management integration• Roles and responsibilities• End-to-end setup activities• Approval management procedures• Transport Management System• SAP and non-SAP changes• Deltas between 7.0 and 7.1• Reporting and analytics• Core and extended ITSM features, Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that, and this book provides everything you need to know to take advantage of it., Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that, and this book provides everything you need to know to take advantage of it! You'll find both the background and the configuration steps you need to have the major service functionalities up and sailing smoothly in no time. 1. Comprehensive Introduction: Learn about the principles of ITSM, and see how you can integrate them holistically into Application Lifecycle Management and SAP Solution Manager. 2. Major Tools in IT Service Management: Obtain the background information you need on AIM and ChaRM, understand Incident and Problem Management, learn how to work with requests for change, and much more. 3. Configuration Steps: Find explicit, functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system. 4. Reporting and Analytics: Understand how to use key KPI-based reporting features and dashboards to monitor progress and status. 5. SAP Solution Manager 7.0 vs. 7.1: Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also, overcome potential trip-ups, and find recommendations and best practices when upgrading. Highlights Include: Application Incident Management (AIM) Change Request Management (ChaRM) SAP CRM Web UI Application Lifecycle Management integration Roles and responsibilities End-to-end setup activities Approval management procedures Transport Management System SAP and non-SAP changes Deltas between 7.0 and 7.1 Reporting and analytics Core and extended ITSM features, Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that--and this book provides everything you need to know to take advantage of it You'll find both the background and the configuration steps you need to have the major service functionalities up and sailing smoothly in no time. 1. Comprehensive Introduction Learn about the principles of ITSM, and see how you can integrate them holistically into Application Lifecycle Management and SAP Solution Manager. 2. Major Tools in IT Service Management Obtain the background information you need on AIM and ChaRM, understand Incident and Problem Management, learn how to work with requests for change, and much more. 3. Configuration Steps Find explicit, functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system. 4. Reporting and Analytics Understand how to use key KPI-based reporting features and dashboards to monitor progress and status. 5. SAP Solution Manager 7.0 vs. 7.1 Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also, overcome potential trip-ups, and find recommendations and best practices when upgrading. Highlights Include: Application Incident Management (AIM) Change Request Management (ChaRM) SAP CRM Web UI Application Lifecycle Management integration Roles and responsibilities End-to-end setup activities Approval management procedures Transport Management System SAP and non-SAP changes Deltas between 7.0 and 7.1 Reporting and analytics Core and extended ITSM features

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