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Competent Workplace Communication: Analyzing, Developing, Evaluating - GOOD
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eBay-Artikelnr.:266942289341
Artikelmerkmale
- Artikelzustand
- Brand
- Unbranded
- Book Title
- Competent Workplace Communication: Analyzing, Developing, Evalua
- MPN
- Does not apply
- ISBN
- 9781524994006
Über dieses Produkt
Product Identifiers
Publisher
Kendall Hunt Publishing Company
ISBN-10
1524994006
ISBN-13
9781524994006
eBay Product ID (ePID)
16038630222
Product Key Features
Number of Pages
277 Pages
Publication Name
Competent Workplace Communication: Analyzing, Developing, Evaluating
Language
English
Subject
Business Communication / General
Publication Year
2019
Type
Textbook
Subject Area
Business & Economics
Format
Trade Paperback
Dimensions
Item Weight
14.1 Oz
Additional Product Features
Edition Number
2
Intended Audience
College Audience
Edition Description
Revised edition,New Edition
Table Of Content
Preface Part 1: The Importance of Competent Communication Chapter 1: The Role of Communication Chapter Objectives A Vital Workplace Skill A Skill in Need of Improvement Theory? Communication as Constitutive One More Time: Why Study Communication? Key Chapter Takeaways Your Turn Chapter 2: A Framework for Competent Workplace Communication Chapter Objectives What Is Competent Communication? Competent Communication: Analyzing Competent Communication: Developing a Message Encoding Decoding Competent Communication: Evaluating Key Chapter Takeaways Your Turn Part 2: Analyzing Communication Situations Chapter 3: SPACE Considerations Chapter Objectives Understanding Your Communication SPACE Strategic People Centered Appropriate Correct and Concise Ethical Pulling the Frameworks Together Key Chapter Takeaways Your Turn Chapter 4: Identifying Your Means of Communication Chapter Objectives Deciding What Type of Message to Send The Social Information Model of Media Use in Organizations Characteristics of Different Media Key Chapter Takeaways Your Turn Part 3: Developing Competent Messages Chapter 5: Structuring Your Message Chapter Objectives An Iterative Approach to Structuring Your Message Information Strategy: Identifying Key Points Information Strategy: Research Organizing Strategy: Direct vs. Indirect Message Organizations Organizing Strategy: Outlining Information and Organizing Strategy: Logical Arguments Information and Organizing Strategy: Message Sidedness Conclusion Key Chapter Takeaways Your Turn Chapter 6: Communication Competence in Spoken Media When to Use Spoken Media Encoding/Decoding Skills of Special Interest Language Use and Clear Verbal Expression Appropriate Nonverbal Communication Cultural Awareness Attention Active Listening, Interpretation, and the Ability to Respond Appropriately Special Considerations for Phone Calls Special Considerations for Video Conferences Special Considerations for Presentations For Spoken Communication, Practice Makes . . . Prepared Key Chapter Takeaways Your Turn Chapter 7: Communication Competence across Written Media When to Use Written Media Encoding/Decoding Skills of Special Interest Language Use and Clear Verbal Expression FWIW ... Acronyms and hashtags Sentence Structure Active vs. Passive Voice People-Centered Messages (at the Sentence Level) A Process for Revising Sentences Appropriate Nonverbal Communication Interpretation and the Ability to Respond Appropriately Special Considerations for Email Think Before Hitting "Send" Special Considerations for Social Media Competent Written Communication in the Workplace Key Chapter Takeaways Your Turn Part 4: Evaluating Messages for Communication Competence Chapter 8: Review of the Competent Workplace Communication Approach Phase 1: SPACE Process for Analyzing Communication Phase 2: Iterative Process of Message Development Phase 3: Evaluating Message based on Communicative SPACE Reflecting to Improve Communication Competency Appendix: Worksheets Goal Worksheet SAID Worksheet Media Choices Worksheet Key Points Worksheet Resource Evaluation Worksheet Structure Worksheet House Worksheet Argument Worksheet Message Evaluation Worksheet
Synopsis
Regardless of the field in which one works or the position one holds, most people spend the majority of the workday communicating. This communication may include composing emails to managers, interacting with customers, or giving presentations. Because most workplace communication situations do not come with explicit instructions or detailed information on how others will evaluate delivery, learning how to analyse situations and develop communicative behaviours that are likely to be assessed positively should be a central part of a business communication course. Competent Workplace Communication: Analyzing, Developing, Evaluating introduces a competent workplace communication framework rooted in research-based concepts that are easily internalised. To this end, it presents a process for approaching communication situations through acronym-based guidance on being a competent communicator. Rather than focusing primarily on how to write and format documents, this text takes a choice-based approach to workplace communication, focusing on providing frameworks for making decisions about messages. Using these models of the communication process equips business communicators with the information they need to make decisions about communication. In other words, the text provides the tools students need to consider their options, information on how to organise the messages, and formatting examples comparable to those provided in other texts. This approach in Competent Workplace Communication makes the text unique. Most business communication texts focus on detailing specific prescriptive "how-to" instructions rather than a framework to aid in thinking about how to approach communication situations. The traditional approach of business communication texts focuses on prescribing specific techniques using outdated transmission models of the communication process. Such texts break up their chapters along different writing formats, with chapters for job seeking and presentation skills at the end. However, many complicated communication issues do not arise when presented with a clear format requirement. Thus, this text does not follow the medium-based approach that other business communication textbooks follow. Formatting in a particular medium is a secondary concern. The second edition of Competent Workplace Communication uses the same innovative research-based models as the first edition to help students develop as a competent communicator. This edition has streamlined media-specific content to provide guidance on spoken and written communication. The first five chapters focus on contextualising research based frameworks summarised by acronyms; the next two chapters act as media specific guides; the final chapter summarises the frameworks provided in the text. Woven into each chapter are useful recommendations and process ideas based on research findings. All frameworks are meant to be easily internalised so that they can be helpful as you think through "real-life" situations in the future, without having to reference a text. In short, this text focuses on equipping students with the tools to become a competent communicator-one who understands and is understood., Introduces a competent workplace communication framework rooted in research-based concepts that are easily internalised. To this end, this book presents a process for approaching communication situations through acronym-based guidance on being a competent communicator.
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