Bild 1 von 12
Galerie
Bild 1 von 12
Ähnlichen Artikel verkaufen?
Lieferung Knock Your Socks off Service Sales Leadership Management Business
US $8,50
Ca.CHF 6,83
Artikelzustand:
“This book is in like new condition. There is one flaw on the first page.”
Neuwertig
Buch, das wie neu aussieht, aber bereits gelesen wurde. Der Einband weist keine sichtbaren Gebrauchsspuren auf. Bei gebundenen Büchern ist der Schutzumschlag vorhanden (sofern zutreffend). Alle Seiten sind vollständig vorhanden, es gibt keine zerknitterten oder eingerissenen Seiten und im Text oder im Randbereich wurden keine Unterstreichungen, Markierungen oder Notizen vorgenommen. Der Inneneinband kann minimale Gebrauchsspuren aufweisen. Minimale Gebrauchsspuren. Genauere Einzelheiten sowie eine Beschreibung eventueller Mängel entnehmen Sie bitte dem Angebot des Verkäufers.
Oops! Looks like we're having trouble connecting to our server.
Refresh your browser window to try again.
Versand:
Kostenlos USPS Media MailTM.
Standort: Amarillo, Texas, USA
Lieferung:
Lieferung zwischen Di, 23. Sep und Sa, 27. Sep nach 94104 bei heutigem Zahlungseingang
Versand heute bei Bestellung innerhalb der nächsten 7 Std 40 Min
Rücknahme:
Keine Rücknahme.
Zahlungen:
Sicher einkaufen
Der Verkäufer ist für dieses Angebot verantwortlich.
eBay-Artikelnr.:285668448933
Artikelmerkmale
- Artikelzustand
- Neuwertig
- Hinweise des Verkäufers
- “This book is in like new condition. There is one flaw on the first page.”
- Signed
- No
- Ex Libris
- No
- Narrative Type
- Nonfiction
- Original Language
- English
- Intended Audience
- Young Adults, Adults
- Inscribed
- No
- Vintage
- No
- Personalize
- No
- Type
- Paperback
- Era
- 2000s
- Personalized
- No
- Country/Region of Manufacture
- United States
- ISBN
- 9780814473658
Über dieses Produkt
Product Identifiers
Publisher
Amacom
ISBN-10
0814473652
ISBN-13
9780814473658
eBay Product ID (ePID)
63745699
Product Key Features
Edition
4
Book Title
Delivering Knock Your Socks Off Service
Number of Pages
192 Pages
Language
English
Topic
Customer Relations, General
Publication Year
2006
Features
Revised
Illustrator
Bush, John, Yes
Genre
Business & Economics
Book Series
Knock Your Socks Off Ser.
Format
Trade Paperback
Dimensions
Item Height
0.6 in
Item Weight
11.3 Oz
Item Length
9 in
Item Width
6 in
Additional Product Features
Intended Audience
Trade
LCCN
2006-018854
eBook Format
Portable Document Format
Reviews
"...provides companies with invaluable guidance...this front-line customer service book helps businesses create a service advantage." - CRM Magazine, "…provides companies with invaluable guidance…this front-line customer service book helps businesses create a service advantage." - CRM Magazine, "…provides companies with invaluable guidance…this front-line customer service book helps businesses create a service advantage."-CRM Magazine, "...provides companies with invaluable guidance that will help every business work successfully with today's smarter, more demanding customers and satisfy them wherever they are....this front-line customer service book helps businesses create a service advantage." - CRM Magazine
Edition Description
Revised edition
Synopsis
Today's customers are smarter and more demanding'and with so many choices available, repeat business is at greater risk than ever before. The fourth edition of this customer service bestseller still delivers the proven Knock Your Socks Off formula, and has been updated with all new techniques that will help anyone successfully work with even the most difficult customers. Featuring brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush, this indispensable guide shows readers how to create a true and lasting ?Service Advantage.' Extensively updated and expanded, the best-selling front-line customer service book ever published is now even better., The fourth edition of this customer service bestseller still delivers the proven Knock Your Socks Off formula, and has been updated with all-new techniques that will help anyone successfully work with even the most difficult customers., With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off Completely updated with all new techniques that will help you successfully work with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for: * meeting customers' expectations and satisfying their needs * becoming easier to do business with * determining the right times to bend or break the rules * becoming fantastic fixers and powerful problem-solvers * coping effectively with ""customers from hell."" Written in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes and never-before-seen illustrations by cartoonist John Bush, as well as brand-new chapters on important topics including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments. Now more powerful than ever, this indispensable guide shows you how to provide better service than your customers have ever imagined, With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service... you have to knock their socks off! Completely updated with all new techniques that will help you successfully work with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for: * meeting customers' expectations and satisfying their needs * becoming easier to do business with * determining the right times to bend or break the rules * becoming fantastic fixers and powerful problem-solvers * coping effectively with "customers from hell." Written in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes and never-before-seen illustrations by cartoonist John Bush, as well as brand-new chapters on important topics including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments. Now more powerful than ever, this indispensable guide shows you how to provide better service than your customers have ever imagined
LC Classification Number
HF5415.5.A53 2007
Artikelbeschreibung des Verkäufers
Info zu diesem Verkäufer
every_little_bit_helps
100% positive Bewertungen•1.2 Tsd. Artikel verkauft
Angemeldet als privater VerkäuferDaher finden verbraucherschützende Vorschriften, die sich aus dem EU-Verbraucherrecht ergeben, keine Anwendung. Der eBay-Käuferschutz gilt dennoch für die meisten Käufe.
Verkäuferbewertungen (546)
- r***e (1395)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufExcellent in all aspects. Highly recommend.
- 7***n (1417)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufThe author sure claims to have a lot of info.Queen Bees and Wannabes: Helping Your Daughter Survive Cliques, Gossip, Girl (Nr. 285668354385)
- a***a (1861)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufGreat book, good price, fast shipping, thank you!Mr. Franklin A Selection Of His Personal Letters 3rd Printing 1956 Benjamin Book (Nr. 285635421824)
Noch mehr entdecken:
- Business- & - Wirtschaft Zeitschriften,
- Business Wörterbücher,
- Business Sprachkurse und Lehrmaterialien,
- Der-kleine-Rabe-Socke - Belletristik-Bücher,
- Der-kleine-Rabe-Socke Hörbücher und Hörspiele,
- Spanische Business Sprachkurse und Lehrmaterialien,
- Nachschlagewerke und Lexika Fremdwörter Business,
- Nachschlagewerke und Lexika auf Deutsch Business,
- Nachschlagewerke und Lexika im Taschenbuch-Business,
- Deutsche wöchentliche Zeitschriften mit Business- & Wirtschafts-Thema
every_little_bit_helps
100% positive Bewertungen•1.2 Tsd. Artikel verkauft
Angemeldet als privater VerkäuferDaher finden verbraucherschützende Vorschriften, die sich aus dem EU-Verbraucherrecht ergeben, keine Anwendung. Der eBay-Käuferschutz gilt dennoch für die meisten Käufe.
Verkäuferbewertungen (546)
- r***e (1395)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufExcellent in all aspects. Highly recommend.
- 7***n (1417)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufThe author sure claims to have a lot of info.Queen Bees and Wannabes: Helping Your Daughter Survive Cliques, Gossip, Girl (Nr. 285668354385)
- a***a (1861)- Bewertung vom Käufer.Letzte 6 MonateBestätigter KaufGreat book, good price, fast shipping, thank you!Mr. Franklin A Selection Of His Personal Letters 3rd Printing 1956 Benjamin Book (Nr. 285635421824)