Developing Quality Technical Information: A Handbook for Writers Third Edition
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Developing Quality Technical Information: A Handbook for Writers Third Edition
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eBay-Artikelnr.:285784814122
Artikelmerkmale
- Artikelzustand
- Level
- Technical
- MPN
- Does not apply
- ISBN
- 9780133118971
Über dieses Produkt
Product Identifiers
Publisher
Pearson Education
ISBN-10
0133118975
ISBN-13
9780133118971
eBay Product ID (ePID)
159915255
Product Key Features
Number of Pages
624 Pages
Publication Name
Developing Quality Technical Information : a Handbook for Writers and Editors
Language
English
Publication Year
2014
Subject
Desktop Applications / Desktop Publishing, Technical Writing
Type
Textbook
Subject Area
Computers, Technology & Engineering
Series
Ibm Press Ser.
Format
Trade Paperback
Dimensions
Item Height
1.3 in
Item Weight
34.6 Oz
Item Length
9.1 in
Item Width
6.9 in
Additional Product Features
Edition Number
3
Intended Audience
Scholarly & Professional
Dewey Edition
23
Illustrated
Yes
Dewey Decimal
808.0666
Table Of Content
Preface Acknowledgments About the authors Part 1. Introduction Chapter 1. Technical information continues to evolve Embedded assistance Progressive disclosure of information The technical writer's role today Redefining quality technical information Chapter 2. Developing quality technical information Preparing to write: understanding users, goals, and product tasks Writing and rewriting Reviewing, testing, and evaluating technical information Part 2. Easy to use Chapter 3. Task orientation Write for the intended audience Present information from the users' point of view Focus on users' goals Identify tasks that support users' goals Write user-oriented task topics, not function-oriented task topics Avoid an unnecessary focus on product features Indicate a practical reason for information Provide clear, step-by-step instructions Make each step a clear action for users to take Group steps for usability Clearly identify steps that are optional or conditional Task orientation checklist Chapter 4. Accuracy Research before you write Verify information that you write Maintain information currency Keep up with technical changes Avoid writing information that will become outdated Maintain consistency in all information about a subject Reuse information when possible
Synopsis
Drawing on IBM's unsurpassed technical communications experience, readers discover today's best practices for meeting nine quality characteristics: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness. Packed with guidelines, checklists, and before-and-after examples, Developing Quality Technical Information , Third Edition is an indispensable resource for the future of technical communication., The #1 Guide to Excellence in Technical Communication--Fully Updated for Embedded Assistance, Mobile, Search, Multimedia, and More Direct from IBM's own content design experts, this guide shows you how to design product interfaces and technical information that always place users front and center. This edition has been fully revised to help you consistently deliver the right content at the right time. You'll master today's best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness. Coverage Includes Advocating for users throughout the entire product development process Delivering information in an ordered manner by following progressive disclosure techniques Optimizing content so that users can find it from anywhere Streamlining information for mobile delivery Helping users right where they are Whether you're a writer, editor, information architect, user experience professional, or reviewer, this book shows you how to create great technical information, from the product design to the user interface, topics, and other media. Thoroughly revised and updated Extensive new coverage of self-documenting interfaces and embedded assistance Updated practical guidelines and checklists Hundreds of new examples
LC Classification Number
T11
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