Return Information:
Our refund and returns policy are valid 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to info@fandmcases.com and send your item to:
F&M Cases
Beim Hornschen Hof 6
18055 Rostock
Returns:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. You may consider using a trackable shipping service or purchasing a shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Next contact your bank / PayPal. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@fandmcases.com.
General shipping information:
All orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been dispatched. Please note that due to a higher order volume there may be occasional delays.
Shipping rates & estimates for Germany:
Shipping costs: The shipping costs for your order will be displayed at check-out.
International Shipping:
Do you also ship to my country?
Shipping destinations: Currently only ship within the European Union. Please find a list of the countries we ship to below:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain & Sweden
Where is my order?
When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check it's status. It may take up to 48 hours for tracking information to be available. If you have not received your order within 10 days of receiving the shipment confirmation, please contact us at info@fandcases.com with your name and order number so we can address the concern.
T&C´s
Scope of Application:
For all deliveries from F&M Cases UG (haftungsbeschränkt) to the consumer, the General Terms and Conditions (GTC) listed here apply.
A consumer is any natural person who concludes a legal transaction for a purpose that can predominantly be attributed neither to his commercial nor to his independent professional activity.
Contractual Partner:
The purchase contract is concluded with F&M Cases UG (haftungsbeschränkt), owner: Felix von Rahden & Marcel Reintges, August-Bebel-Straße 89, House 7, 14482 Potsdam, Commercial Register: HRB 35892 Potsdam Local Court, VAT-ID: DE347484909.
Conclusion of contract:
The presentation of the products in the online store does not constitute a legally binding offer, but only an invitation to order.
By clicking the button [Buy] you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by e-mail immediately after receiving your order.
Right of withdrawal:
If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of revocation in accordance with the statutory provisions.
If you, as a consumer, make use of your right of revocation pursuant to Section 4.1, you shall bear the regular costs of the return shipment.
In all other respects, the regulations which are reproduced in detail in the following cancellation policy¹ shall apply to the right of cancellation.
You have the right to revoke this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us [F&M Cases UG (haftungsbeschränkt) c/o University of Potsdam, August-Bebel-Straße 89, House 7, 14482 Potsdam, info@fandmcases.com] of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or by e-mail). If you make use of this option, we will immediately send you (by e-mail) a confirmation of receipt of such revocation.
To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation:
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract to:
F&M Cases
Beim Hornschen Hof 6
18055 Rostock
or to hand over the goods. The deadline is met if you send the goods before the expiration of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
