ITIL V3 Continual Service Improvements, AXELOS

worldofbooksinc
(265921)
Angemeldet als gewerblicher Verkäufer
Mehr Artikel des Verkäufers
Verkäufer kontaktieren
US $7,99
Ca.CHF 6,43
Artikelzustand:
Sehr gut
Letzter Artikel1 verkauft
Wurde auch von anderen Nutzern gekauft. Schon 1 verkauft.
Ganz entspannt. Kostenloser Versand & Rückversand.
Versand:
Kostenlos USPS Media MailTM.
Standort: Montgomery Illinois, USA
Lieferung:
Lieferung zwischen Do, 13. Nov und Mo, 17. Nov nach 94104 bei heutigem Zahlungseingang
Liefertermine - wird in neuem Fenster oder Tab geöffnet berücksichtigen die Bearbeitungszeit des Verkäufers, die PLZ des Artikelstandorts und des Zielorts sowie den Annahmezeitpunkt und sind abhängig vom gewählten Versandservice und dem ZahlungseingangZahlungseingang - wird ein neuem Fenster oder Tab geöffnet. Insbesondere während saisonaler Spitzenzeiten können die Lieferzeiten abweichen.
Rücknahme:
30 Tage Rückgabe. Verkäufer zahlt Rückversand.
Zahlungen:
     Diners Club

Sicher einkaufen

eBay-Käuferschutz
Geld zurück, wenn etwas mit diesem Artikel nicht stimmt. Mehr erfahreneBay-Käuferschutz - wird in neuem Fenster oder Tab geöffnet
Der Verkäufer ist für dieses Angebot verantwortlich.
eBay-Artikelnr.:316528032654
Zuletzt aktualisiert am 06. Nov. 2025 23:13:23 MEZAlle Änderungen ansehenAlle Änderungen ansehen

Artikelmerkmale

Artikelzustand
Sehr gut: Buch, das nicht neu aussieht und gelesen wurde, sich aber in einem hervorragenden Zustand ...
Book Title
ITIL V3 Continual Service Improvements
ISBN
011331308X
EAN
9780113313082
Release Title
ITIL V3 Continual Service Improvements
Artist
AXELOS
Brand
N/A
Colour
N/A
Kategorie

Über dieses Produkt

Product Identifiers

Publisher
Stationery OFFICE, T.H.E.
ISBN-10
011331308X
ISBN-13
9780113313082
eBay Product ID (ePID)
25038286878

Product Key Features

Number of Pages
261 Pages
Publication Name
Itil Continual Service Improvement : 2011
Language
English
Subject
Industries / Computers & Information Technology, Business Communication / General, Industries / General
Publication Year
2011
Type
Textbook
Author
The Stationery Office
Subject Area
Business & Economics
Series
Itil Service Lifecycle Ser.
Format
Trade Paperback

Dimensions

Item Height
0.6 in
Item Weight
33.3 Oz
Item Length
11.1 in
Item Width
8.5 in

Additional Product Features

Edition Number
2
Intended Audience
Scholarly & Professional
Dewey Edition
23
Illustrated
Yes
Dewey Decimal
004.0688
Synopsis
The ITIL 2011 Editions have been updated for clarity,consistency, correctness and completeness.Alongside the delivery of consistent, repeatable processactivities as part of service quality, ITIL has always emphasizedthe importance of continual service improvement. Focusing on theprocess elements involved in identifying and introducing servicemanagement improvements, this publication also deals with issuessurrounding service retirement.Key features:The updated ITIL publications share a similar standard structure(including generic content in Chapters 1, 2 and 6) to improveconsistency and aid navigation. Some content has been reorganizedto improve flow and readability, and ensure alignment across thesuite - including clarification around interfaces, and inputs andoutputs across the service lifecycle.Terminology has been clarified and made consistent across thepublications and the ITIL glossary.Summary of Updates from the AuthorThe seven-step improvement process - and its relationship withthe Deming 'Plan-Do-Check-Act' cycle and knowledge management -has been clarified. The CSI model has been re-named the CSIapproach and the concept of a CSI register has been introduced asa place to record details of all improvement initiatives withinan organization., ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers., The ITIL 2011 Editions have been updated for clarity,consistency, correctness and completeness.Alongside the delivery of consistent, repeatable processactivities as part of service quality, ITIL has always emphasizedthe importance of continual service improvement. Focusing on theprocess elements involved in identifying and introducing ......

Artikelbeschreibung des Verkäufers

Info zu diesem Verkäufer

worldofbooksinc

98,5% positive Bewertungen•1.2 Mio. Artikel verkauft

Mitglied seit Feb 2020
Antwortet meist innerhalb 24 Stunden
Angemeldet als gewerblicher Verkäufer
Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help ...
Mehr anzeigen
Shop besuchenKontakt

Detaillierte Verkäuferbewertungen

Durchschnitt in den letzten 12 Monaten
Genaue Beschreibung
4.8
Angemessene Versandkosten
5.0
Lieferzeit
5.0
Kommunikation
5.0

Verkäuferbewertungen (305'104)

Alle Bewertungenselected
Positiv
Neutral
Negativ
  • d***0 (437)- Bewertung vom Käufer.
    Letzte 6 Monate
    Bestätigter Kauf
    Item bought:  Ocean Ramsey Shark book * Item value for the money  5/5 * Condition matching as advertised  5/5 * Quickly dispatched  5/5 * Arrived on time  5/5 * Shipping cost for this type of item  5/5 * Packaging quality for this item  5/5 * Seller recommendation  5/5 * Communication:  NA (not needed as it arrived on time) * Comments:  Ty for your business!!
    Full Color Version WHAT YOU SHOULD KN..., Ramsey, Ocean (Nr. 317091156240)
  • r***1 (180)- Bewertung vom Käufer.
    Letzte 6 Monate
    Bestätigter Kauf
    The book was exactly as described and arrived quickly. The only problem is a recurring one with this seller and other similar sellers - the book is poorly packaged in a plastic envelope and gets heavily bumped in shipping. I would like to see the books wrapped before shipment, but I understand this can't be done for cost reason. Luckily it isn't an expensive book, and I will continue to purchase basic books from this seller. A+++++
    The Narrow Road to the Deep North and..., Basho, Matsuo (Nr. 316498951864)
  • k***a (326)- Bewertung vom Käufer.
    Letzter Monat
    Bestätigter Kauf
    Positive experience but could be better. Item description was accurate but, it was shipped in a simple bag with no carton or any protection. The bag was broken in places and the USPS bent the book like it was a newspaper and ruined what was an excellent looking book. That was clearly the USPS fault but a "Do Not Bend" or carton would help next time. Otherwise accurate description, value, condition and Fast shipping. I'm a returning customer and will keep buying from World of Books
    The Power of Limits: Proportional Har..., Doczi, Gyorgy (Nr. 355538879786)
Alle Bewertungen ansehen