ManageFirst: Customer Service w/ An..., National Restau

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Book Title
ManageFirst: Customer Service w/ Answer Sheet
ISBN
0132179326
EAN
9780132179324
Release Title
ManageFirst: Customer Service w/ Answer Sheet
Artist
National Restaurant Association
Brand
N/A
Colour
N/A
Kategorie

Über dieses Produkt

Product Information

This text focuses on CUSTOMER SERVICE topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives. The text and exam are part of the ManageFirst Program® from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential. The online exam prep for students is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more! This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam.

Product Identifiers

Publisher
Pearson Education
ISBN-10
0132179326
ISBN-13
9780132179324
eBay Product ID (ePID)
117302845

Product Key Features

Number of Pages
240 Pages
Publication Name
Managefirst : Customer Service with Answer Sheet
Language
English
Subject
Customer Relations, Industries / Hospitality, Travel & Tourism
Publication Year
2012
Features
Revised
Type
Textbook
Author
National Restaurant National Restaurant Association
Subject Area
Business & Economics
Format
Trade Paperback

Dimensions

Item Height
0.8 in
Item Weight
3.5 Oz
Item Length
3.9 in
Item Width
3.9 in

Additional Product Features

Edition Number
2
Intended Audience
College Audience
Edition Description
Revised Edition
Table of Content
CHAPTER 1: THE IMPORTANCE OF CUSTOMER SERVICE CHAPTER 2: CUSTOMER-CENTRIC SERVICE CHAPTER 3: DESIGNING AND IMPLEMENTING AN EFFECTIVE CUSTOMER SERVICE PROGRAM CHAPTER 4: THE PROFESSIONAL SERVER CHAPTER 5: GREETING AND SEATING CUSTOMERS CHAPTER 6: DINING ROOM SERVICE CHAPTER 7: GUEST PAYMENT AND SERVICE RECOVERY CHAPTER 8: MARKETING THE POSITIVE GUEST SERVICE EXPERIENCE

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