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FREE US DELIVERY | ISBN: 0471908010 | Quality Books
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ISBN
0471908010
EAN
9780471908012
Date of Publication
1985-10-02
Release Title
Operations Management in Service Industries and the Public Sec...
Artist
Voss, Christopher
Brand
N/A
Colour
N/A
Book Title
Operations Management in Service Industries and the Public Sec...

Über dieses Produkt

Product Identifiers

Publisher
Wiley & Sons, Incorporated, John
ISBN-10
0471908010
ISBN-13
9780471908012
eBay Product ID (ePID)
722623

Product Key Features

Number of Pages
332 Pages
Publication Name
Operations Management in Service Industries and the Public Sector : Text and Cases
Language
English
Publication Year
1991
Subject
Social Work, Industries / Service, Production & Operations Management
Type
Textbook
Author
Barbara Morris, Colin Armistead, Christopher Voss, Bob Johnston
Subject Area
Social Science, Business & Economics
Format
Trade Paperback

Dimensions

Item Height
0.8 in
Item Weight
17 Oz
Item Length
9.2 in
Item Width
6 in

Additional Product Features

Intended Audience
College Audience
LCCN
85-009339
Dewey Edition
19
Illustrated
Yes
Dewey Decimal
658
Table Of Content
Introduction to Service Operations. Design of Service Operations. Managing the Workforce. Capacity Mangagement. Operations Control. Quality Management. Field Service Management. Queue Systems Design Management. Material Management. Site Locaton. Operations Strategy and the Multi-Site Life Cycle. Index.
Synopsis
Operations Management in Service Industries and the Public Sector Text and Cases Christopher Voss, School of Industrial and Business Studies, University of Warwick Colin Armistead, The European School of Management Studies, Oxford Bob Johnston, School of Industrial and Business Studies, University of Warwick Barbara Morris, Department of Management Studies, Sheffield City Polytechnic Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries, this book brings together concepts found in the wider literature as well as presenting some new concepts. Written from the standpoint of operations management specialists--rather than marketing managers--the book examines the operational aspects of service operations and includes vital links with marketing, organization and business policy by using a wide range of case studies from both the public and the private sector. Suitable as a teaching text at both graduate and postgraduate levels the book will also be of value to practitioners in service organizations, the public sector and those concerned with the management of internal services in manufacturing., Operations Management in Service Industries and the Public Sector Text and Cases Christopher Voss, School of Industrial and Business Studies, University of Warwick Colin Armistead, The European School of Management Studies, Oxford Bob Johnston, School of Industrial and Business Studies, University of Warwick Barbara Morris, Department of Management Studies, Sheffield City Polytechnic Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries, this book brings together concepts found in the wider literature as well as presenting some new concepts. Written from the standpoint of operations management specialists rather than marketing managers the book examines the operational aspects of service operations and includes vital links with marketing, organization and business policy by using a wide range of case studies from both the public and the private sector. Suitable as a teaching text at both graduate and postgraduate levels the book will also be of value to practitioners in service organizations, the public sector and those concerned with the management of internal services in manufacturing., Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries this book brings together concepts found in the wider literature as well as presenting some new concepts. Written from the standpoint of Operations Management specialists - rather than marketing managers - the book examines the operational aspects of service operations and includes vital links with marketing, organization and business policy by using a wide range of case studies from both the public and the private sector.
LC Classification Number
HD9981.5.O64 1985

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