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Über dieses Produkt
Product Identifiers
PublisherMcGraw-Hill Companies, T.H.E.
ISBN-100071401946
ISBN-139780071401944
eBay Product ID (ePID)2277182
Product Key Features
Number of Pages264 Pages
Publication NameCrucial Conversations: Tools for Talking When Stakes Are High
LanguageEnglish
Publication Year2002
SubjectTraining, Business Communication / General, Communication Studies, Negotiating, Interpersonal Relations
TypeTextbook
AuthorKerry Patterson, Ron Mcmillan, Al Switzler, Joseph Grenny
Subject AreaLanguage Arts & Disciplines, Psychology, Business & Economics
FormatTrade Paperback
Dimensions
Item Height0.7 in
Item Weight13.1 Oz
Item Length9 in
Item Width6 in
Additional Product Features
Intended AudienceTrade
LCCN2002-001129
Dewey Edition23
Dewey Decimal302.346
Table Of ContentAcknowledgments Ch. 1 What's a Crucial Conversation? Ch. 2 Mastering Crucial Conversations Ch. 3 Start with the Heart Ch. 4 Learn to Look Ch. 5 Make It Safe Ch. 6 Master My Stories Ch. 7 STATE My Path Ch. 8 Explore Others' Paths Ch. 9 Move to Action Ch. 10 Putting It All Together Ch. 11 Yeah, But Ch. 12 Change Your Life End notes Index
SynopsisWhen stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you., The New York Times Bestseller Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.