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Customer Service Training 101: Quick and easy Techniques That Get Great Results by Renee Evenson (Paperback, 2005)
World of Books Ltd (10328383)
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- Sofort-KaufenCustomer Service Training 101: Quick and Easy Tec... by Evenson, Renee Paperback
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Über dieses Produkt
Product Information
Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in Customer Service Training 101 . This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role. This book addresses important customer service areas including: making a good first impression projecting a positive attitude developing trust, establishing rapport, and making customers feel valued confidently handling 'difficult' customers and situations interacting effectively face-to-face, and via telephone and e-mail.Product Identifiers
PublisherAmacom
ISBN-139780814472903
eBay Product ID (ePID)92006866
Product Key Features
Number of Pages224 Pages
LanguageEnglish
Publication NameCustomer Service Training 101: Quick and Easy Techniques That Get Great Results
Publication Year2005
SubjectMarketing
TypeTextbook
AuthorRenee Evenson
FormatPaperback
Dimensions
Item Height233 mm
Item Weight500 g
Item Width188 mm
Additional Product Features
Country/Region of ManufactureUnited States
Title_AuthorRenee Evenson
