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Getting a Result by Iain Maitland (Paperback, 1994)

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As many as 96% of all UK businesses employ 20 or fewer people - which seldom include a personnel specialist. Yet effective staff management poses a major challenge for the small employer. This comprehensive series, produced in collaboration with the Federation of Small Businesses, provides clear, practical and positive guidance on preventing problems, staying within the law and getting the very best from every employee. All organizations need results, which can only be achieved through enthusiastic, highly motivated employees. Iain Maitland shows companies how to: match business and employee needs; assess, train and develop their staff; set challenging targets and delegate tasks; provide an environment which enhances performance; use pay as an incentive to success; build strong teams and communication channels.