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Product Identifiers

PublisherCRC Press LLC

ISBN-101439815844

ISBN-139781439815847

eBay Product ID (ePID)92403433

Product Key Features

Number of Pages344 Pages

Publication NamePractical Speech User Interface Design

LanguageEnglish

Publication Year2010

SubjectIndustrial Engineering, User Interfaces, Industrial Health & Safety, Speech & Audio Processing, Social Aspects / Human-Computer Interaction

TypeTextbook

Subject AreaComputers, Technology & Engineering

AuthorJames R. Lewis

SeriesHuman Factors and Ergonomics Ser.

FormatHardcover

Dimensions

Item Height0.9 in

Item Weight21.7 Oz

Item Length9.2 in

Item Width6.4 in

Additional Product Features

Intended AudienceCollege Audience

LCCN2010-043715

Reviews"Whether you are a scholar looking to study various aspects related to the use of speech recognition technology in interactive systems or a practitioner working on designing and implementing interactive speech recognition technology, Lewis's book is definitely your starting point. It can also be used as a companion while implementing speech technologies." --Avi Parush, ergonomics in design, July 2013

Dewey Edition22

IllustratedYes

Dewey Decimal006.454

Table Of ContentIntroduction Foundations of Speech User Interface Design A Focus on Research-Based Design Guidance Organization of this Book Summary References Speech Technologies Speech Recognition Speech Production Speech Biometrics Summary References Key Concepts in Human Language and Communication Implicit Linguistic Knowledge Phonology Coarticulation Prosody Conversational Discourse Conversational Maxims Grammaticality Discourse Markers Timing and Turntaking Social Considerations in Conversation Summary References Self-Service Technologies Service Science Call Centers Technology Acceptance and Readiness Satisfaction with and Adoption of SSTs Relationship of IVR to Other SSTs Waiting for Service Service Recovery Consequences of Forced Use of SSTs Summary References The Importance of Speech User Interface Design User Acceptance of Speech IVR Applications Location on the "Hype Cycle" The Disciplines of SUI Design and the SUI Design Team The Consumers of SUI Design Major SUI Objectives The Components of SUI Usability The Power of the SUI Summary References Speech User Interface Development Methodology Concept Phase Requirements Phase Design Phase Development Phase Test Phase Deployment Phase Tuning Phase Sample Design Documents Summary References Getting Started: High-Level Design Decisions Choosing the Barge-In Style Selecting Recorded Prompts or Synthesized Speech SUI Personality and Persona Deciding Whether to Use Audio Formatting Using Simple or Complex Speech Recognition Adopting a Concise or Verbose Prompt Style Allowing Only Speech Input or Speech plus Touchtone Choosing a Set of Global Navigation Commands Deciding Whether to Use Human Agents in the Deployed System Choosing a Help Mode or Self-Revealing Contextual Help Summary References Getting Specific: Low-Level Design Decisions Creating Introductions Avoiding Poor Practices in Introductions Getting the Right Timing Designing Dialogs Constructing Appropriate Menus and Prompts Tips for Voice Spelling Confirming User Input Summary References From "Hello World" to "The Planets": Prototyping SUI Designs with VoiceXML Sample 1: Hello World! Some VoiceXML Concepts Sample 2: Hello Worlds Sample 3. Adding More Complex Features to Hello Worlds Sample 4. Even More Features Using Breaks to Fine-Tune Timing Using an Application Root Document Summary References Final Words I Appreciate Your Patience Please Hold for the Next Available Research Thanks for Reading, Goodbye! Index

SynopsisAlthough speech is the most natural form of communication between humans, most people find using speech to communicate with machines anything but natural. Drawing from psychology, human-computer interaction, linguistics, and communication theory, Practical Speech User Interface Design provides a comprehensive yet concise survey of practical speech user interface (SUI) design. It offers practice-based and research-based guidance on how to design effective, efficient, and pleasant speech applications that people can really use. Focusing on the design of speech user interfaces for IVR applications, the book covers speech technologies including speech recognition and production, ten key concepts in human language and communication, and a survey of self-service technologies. The author, a leading human factors engineer with extensive experience in research, innovation and design of products with speech interfaces that are used worldwide, covers both high- and low-level decisions and includes Voice XML code examples. To help articulate the rationale behind various SUI design guidelines, he includes a number of detailed discussions of the applicable research. The techniques for designing usable SUIs are not obvious, and to be effective, must be informed by a combination of critically interpreted scientific research and leading design practices. The blend of scholarship and practical experience found in this book establishes research-based leading practices for the design of usable speech user interfaces for interactive voice response applications.

LC Classification NumberTK7895.S65