Synopsis*Excel OM is Prentice Hall's exclusive user-friendly Excel add-in. Excel OM automatically creates worksheets to model and solve problems. Students select a topic from the pull-down menu, fill in the data, and then Excel will display and graph (where appropriate) the results. This software is great for student homework, what if analysis, or classroom demonstrations. *Extend+ is a graphic simulation program that allows you to build dynamic models and systems. A limited version of Extend+ is included on the CD. This version contains 10 manufacturing and service models that correspond to chapter topics. These models are described in Word documents and can be used for homework, team projects, or classroom demonstrations. The limited version of Extend+ is an excellent package for demonstrating operations processes and teaching simulation. *Extensive Lecture Notes provide reinforcement of the main points of each chapter and allow students to review the chapter material. The Lecture Notes are available in both a slide-show format, with audio clips, for in-class viewing, and in a printable format to be used as a helpful study guide. *Exercises: Miami Rec Center. These interactive exercises, developed by Scott Sampson in conjunction with the textbook authors, feature operational issues at Miami University's Recreational Center. Each of the 13 exercises ask students to view a short video clip, read about a key topic, and then answer follow-up discussion questions. Students can e-mail their answers to their instructor after they've finished., For the introductory course in Operations Management at both the undergraduate and graduate levels. This is the first OM textbook written with the perspective that most students taking this course are not majoring in Operations. Therefore, while still covering the standard core operations concepts and tools, the authors emphasize two major themes . First, that adding value and customer satisfaction should be the ultimate objective of any firm, and second, integrated operations that it usually takes coordinated operations, effectively integrated across all functional areas to deliver the combination of service and manufactured value required to satisfy most customers.