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Lean Six Sigma in IT Management von Csaba Mohos und Markus H. Dahm (2012, Taschenbuch)

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Produktinformation

Today's businesses heavily rely on IT services to run their processes efficiently. This means that IT departments and IT service providers are being forced to embrace modern quality methods in an effort to remain competitive in increasingly complex markets. While promising concepts such as Lean Six Sigma have achieved great success in manufacturing environments, its application to IT services can be a challenging task. In this book, Markus H. Dahm and Csaba Mohos provide detailed insights on how to address these challenges by offering a hands-on approach to: - Core concepts of Lean Management, Six Sigma and Lean Six Sigma - Possibilities for integrating Lean Six Sigma in companies' organizational structures - Key success factors of a Lean Six Sigma implementation - Applying Lean Six Sigma to ITIL and its &8222;Continual Service Improvement&8220; component Featuring case studies, experiences and suggestions from a variety of European companies which use Lean Six Sigma in their IT organizations, this book is a well-founded and valuable companion for practical use!

Produktkennzeichnungen

EAN9783503141845

ISBN3503141847, 9783503141845

eBay Product ID (ePID)165246712

Produkt Hauptmerkmale

VerlagSchmidt, Erich Verlag

Erscheinungsjahr2012

AutorMarkus H. Dahm, Csaba Mohos

FormatTaschenbuch

Maße

Gewicht277 g

Zusätzliche Produkteigenschaften

SprachausgabeEnglisch

Seiten172 Seiten