Bild 1 von 2

Standardbild

Service Strategy basierend auf ITIL V3 (German Version)... | Buch | Zustand gut - Bild 1 von 2

Service Strategy basierend auf ITIL V3 (German Version)... | Buch | Zustand gut - Bild 2 von 2

Service Strategy based on ITIL V3 von Axel Kolthof, Jan Van Bon und Arjen de Jong (2008, Taschenbuch)

medimops_shop (8307717)

98,7% positive Bewertungen

Preis:

EUR 3,37

(inkl. MwSt.)

Ca.CHF 3,15

+ 2,87 Versand

Lieferung ca. Fr, 13. Jun - Fr, 20. Jun

Rücknahme:

1 Monat Rückgabe. Käufer zahlt Rückversand. Wenn Sie ein eBay-Versandetikett verwenden, werden die Kosten dafür von Ihrer Rückerstattung abgezogen.

Artikelzustand:

Gut

Über dieses Produkt

Produktinformation

Service Strategy delivers guidance with designing, developing and implementing service management as a strategic resource. The Service Strategy is critical in the context of the processes along the ITIL Service Lifecycle in the Service Design, Service Transition, Service Operation, and CSI phases. A clear Service Strategy helps to ensure that an organization is equipped to manage costs and risks within the service portfolios. This management guide offers a number of guidelines that will help in setting customer- and market-oriented goals and expectations. The Topics are covered Defining the strategy concept Service assets Service catalogues Implementation of the strategy through the service lifecycle Various types of service providers Organizational Development Strategic risks Financial Management Demand Management Service Portfolio Management (SPM) Organizations that are already using ITIL can use this title as a guideline for developing a strategic overview of their ITIL-