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Shocked, Appalled, and Dismayed! : How to Write Letters of Complaint That Get Results by Ellen Phillips (1998, Trade Paperback)
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Product Information
How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney. The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations. Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers: - Who to write to, what to say, what to ask for - The names and addresses of over 600 major companies - How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation - Suggestions on what steps to take to avoid litigation - Consumer Smarts for automobile buyers - How to protect yourself from fraudulent business solicitations - Navigating the courts to ensure the well-being of your family and children - Help in getting proper coverage from your HMO - And--because sometimes the world is on your side--how to write the perfect thank- you note. Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed is an essential resource for anyone who wants to reach out and scold somebody.Product Identifiers
PublisherKnopf Doubleday Publishing Group
ISBN-100375701206
ISBN-139780375701207
eBay Product ID (ePID)1065655
Product Key Features
Number of Pages352 Pages
Publication NameShocked, Appalled, and Dismayed! : How to Write Letters of Complaint That Get Results
LanguageEnglish
SubjectPersonal & Practical Guides, Style Manuals, Consumer Guides, Customer Relations, Consumer Behavior, Business Writing
Publication Year1998
TypeNot Available
AuthorEllen Phillips
Subject AreaBusiness & Economics, Référence, Language Arts & Disciplines
FormatTrade Paperback
Dimensions
Item Height0.7 in
Item Weight10.9 Oz
Item Length8 in
Item Width5.3 in
Additional Product Features
LCCN98-013819
Dewey Edition21
Dewey Decimal381.3
Intended AudienceTrade
Lc Classification NumberHf5415.52.P48 1998
