The seller realized they no longer had the item only 7 days after ordering.
After 12 days, the refund still hasn't arrived. They write: "I will get your refund sorted asap"
Terrible experience.
e***@- Bewertung vom Käufer.
Letztes Jahr
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Ordered on 30th December. Contacted on 6th January advising me that a part of it was missing. In fairness they refunded straight away. Still quite slow bearing in mind that everyone was back to work on 2nd January. Sorry, cannot recommend this seller
Antwort von lunarnetworksltd- Verkäufer lunarnetworksltd hat auf Bewertung reagiert.- Verkäufer lunarnetworksltd hat auf Bewertung reagiert.
Hi,
Apologies for the late dispatchment as we were not back in work on the 2nd like everyone else may have been, we had only been back in office on the 6th, I had contacted you explaining we were not in office.
However, so sorry for the mistake we had made with not originally noticing the faulty earlier, hope you have no issues with the refunding.
Thank you for understanding.
i***1 (13)- Bewertung vom Käufer.
Letztes Jahr
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The customer service went the extra mile, leaving an excellent impression!
Photos were accurate.
Description was minimal.
Overall pleasant experience.
v***m (2078)- Bewertung vom Käufer.
Letztes Jahr
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All round fantastic service!!! Thank you sooooo much, thank you to you M and your team! X