Here at DealerzDealzz, we are serving the public with items that are majority new, open box listings. Those listings are offered at a price lower than retail. Due to us having a contract with a large pallet liquidation company, we have the ability to serve you with this opportunity. Our number one priority is customer satisfaction, along with top-notch customer service. Always feel free to reach out, whether it be for a problem with an item, or you need more details about an item. Our business hours are Monday-Friday, 8:30 am – 4:30 pm CST. Please allow us one business day to respond to your concern, as we are working diligently to satisfy our customers. Not only do we appreciate your business, but we appreciate your support of a small business.