We sell high-quality new and pre-owned brand name and off-brand products, at bargain-basement prices. We source our products from brick and mortar retailers, online specialty suppliers, wholesale suppliers, and manufacturers. We pass as much of the discounts we receive, direct to you, our customer.
Prior to purchasing, I asked the seller if the product could be oxidized. They stated no complaints on the previous items sold. Vitamin C serums are very sensitive to light and temperature so if it was not stored properly, the product becomes oxidized and ineffective. Although it was an unopened bottle, it is oxidized, indicated by the orange/brown in color. If you don’t know how to properly store the product, you should not be selling it.
I’ve asked for a refund and have not heard back.
Antwort von drpheb2334- Verkäufer drpheb2334 hat auf Bewertung reagiert.- Verkäufer drpheb2334 hat auf Bewertung reagiert.
BUYER WAS CLEARLY INFORMED BEFORE PURCHASE that we could not guarantee the product was not oxidized due to sealed, dark packaging. She acknowledged the risk and bought it anyway. Ebay has all our prior communications. Product was brand new and unopened. We’ve sold this same item on eBay and another site before with no prior complaints. SELLERS, exercise caution when dealing with this buyer!! Buyer disregarded full disclosure and then demanded a refund.