I gave my first Otrio game to my son's family, so was very excited to get this new one for me. When it arrived yesterday, I was disappointed to see that it had only been packaged in a brown paper grocery store bag. As USPS is not known for being careful with packages, I was not surprised that it was crushed on one side to the point that the box was torn badly. I have used packaging tape to restore it, but it should have been protected in a box for shipping. It does appear to be a new game.